Refund Policy

Last updated 7 October 2026

You can get a full refund for any SmashKit purchase within 30 days of the purchase date. You don't need to give a reason.

How to ask for a refund

Use either of these:

Through Paddle: open the receipt email Paddle sent you and follow its link to manage or refund your order, or go to paddle.net and look up your purchase with the email you used.
By email: write to support@getsmashkit.com with the email address you used at checkout and your order number (it starts with txn_ or is shown on your receipt).

What happens next

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle sends the refund to the payment method you used, normally within 14 days of approval. How long it takes to appear depends on your bank or card provider.

After a refund, the tool is no longer licensed for your use.

After 30 days

Outside the 30-day window we can still help if a tool you bought doesn't work as described. Email us and we'll fix it or refund you.

Your legal rights

This policy is in addition to your statutory rights, which it does not affect. Consumers in the UK and EU have a 14-day right to cancel purchases of digital content, which can end once the content has been supplied with your agreement; our 30-day refund applies either way.

If you think you were charged by mistake, please contact us or Paddle before disputing the payment with your bank, so we can sort it out quickly.